Realistic LED lighting – Frequently asked questions

1) How long will it take to receive my Candled order ?

Due to our candles being a high quality handcrafted product, there is potential for a two week lead time.
If your Candled order is urgent, please get in contact and we will do our best to deliver within your time frame.

2) Do I need to pay extra for postage and packing and how much?

Yes the postage and packing will start at £4.00 for a single candle in the UK only and from there will go up in price according to the size, weight, and distance, we’ll do our best to accommodate minimum cost.

3) Can you deliver overseas ?

Yes we can, price available upon request.

4) Can I use my LED candle outside?

Yes, they are perfectly safe outside, even when there’s a rain shower – perfect for those British BBQs!  However, the candles are not fully IP66 rated. When they are being used outside they should be kept upright and shouldn’t be immersed in water, if this does happen there is no safety issue, but the electronics may become damaged.  If our candle is returned to us and we see that the electronics are damaged due to being immersed in water, then we are unable to guarantee your 1 year warranty.

5) Are the LED candles made of real wax?

The wax for our candles is made from our own recipe creating a hard durable texture with perfect coloring. The making of the wax and the pouring into the candle moulds are all created in our workshops in Devon. We currently just make the popular ivory/cream colour but are considering making other colours in the future.

6) Do the LED candles get hot?

No, they do not get hot, the “flame” is cold to the touch. They are highly recommended for safe use in any environment from tents to wedding marquees, thatched cottages to estately homes.

7) How long do the batteries last?

For example, if you have either the 12” or the 6” pillar candle, if using rechargeable batteries, then you can have them on for 100 hours on the full brightness setting before having to recharge them or 300 hours on the lowest brightness setting.  In other words, if you put the candles on for 3 hours a day, every day, that’s 33 to 100 days of continuous use depending on your brightness setting.  Rechargeable batteries can typically be recharged 1,000 times. For further information, please go to the Key Features & Specs page and scroll down for the Battery Life charts.

8) Do I have to use rechargeable batteries or can I use non-rechargeable ones

Our LED candles will take both types.  However, the candles are designed to last many years, therefore over time, it makes sense to use rechargeable ones from the start.

9) How long do our LED Candle’s last?

We offer a 1 year no-quibble warranty on every candle, and the LED light and electronic components should last for more than 10 years.

10) Do I need a remote control for each candle I have?

We always supply a standard remote control with every order, further remotes can be ordered separately. One remote control can operate up to as many candles as you want. The remote control works using infra-red and therefore is directional.  Just like the remote for your TV. Our remote control will turn a quantity of our LED candles on together and the range of the infra-red is at least 10 metres. We have also designed and developed a high powered remote control ideal for chandeliers in tall buildings or large rooms with a lot of candles in.

11) Can I switch them on without a remote?

The Pillar candle does need a remote control.  However, if you can’t find your remote control, the candle can be switched on by removing/disconnecting the base cap with a £1 coin and putting it back on again.  To switch it off you would have to loosen the base cap and take the batteries out.

The Taper candle has an on/off switch at the base of the candle and therefore does not necessarily need a remote control.

Without a remote control you can’t change the brightness or flicker rate settings or use the timer feature.

12) What if I lose my remote?

See 8) above about switching on and off your candle without a remote.  Otherwise you can buy another one from us for a small extra charge.

13) What happens if I damage the candle?

Depending on where the damage is.

Firstly the wax. Our LED handmade wax candle is extremely robust, stronger than a traditional wax candle. If dropped or thrown against a hard surface, it could chip some of the wax, just like a normal candle.  We offer a re-waxing service at a small extra charge.

Secondly, the LED flame. Again, this part of the candle is robust and cannot break under normal use.  It would certainly take some intended force to break or snap the flame, if this happens then I’m afraid it is not repairable and not covered by our 1 year warranty.

The one year warranty covers the electronics and the flame operation, if these fail then we will replace the candle with in the warranty period.

14) Are the candles made from sustainable products?

Yes, the LED candle lifetime is equivalent to burning 7,000 traditional candles with a CO2 footprint a thousand times less.  The materials are 95% recyclable and conform to RoHS standards and regulations which stipulates no harmful materials can be used.

15) How long does it take to recharge the batteries?

Rechargeable batteries take approximately 4 hours to recharge if using our recommended battery chargers.  Our battery charger will stop charging once the batteries are recharged, hence if you accidentally leave the batteries in a long time, it won’t damage the batteries.  The battery charger has a display showing how full the batteries are.

Please note some other battery chargers might take longer and might not have the automatic switching off function when charged.

If you have any questions you would like to ask us, please email us at info@candled.co.uk

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