Shipping Rates & Policies

Delivery

Shipping Times

All items are normally shipped within 3-4 working days.
Orders over 25 candles could incur a longer lead time.
Bespoke orders can have up to a 2-3 week lead time.

All UK mainland orders:
***Free shipping for orders over £75.00***
All small items will be sent via Royal Mail at £2.95
All medium items will be sent via standard shipping at £6.50

All Scotland, Northern Ireland, and Scottish Highlands orders:
All small items will be sent via Royal Mail at £2.95
All medium items will be sent via Flat Rate and pricing starts at £12.00

International Orders:
For information about international shipping please contact our head office on 01822 870420 or via email at info@candled.co.uk
*Please note: Reference our Standard Remote Control (ST1OR), the Lithium battery (CR2025 3v) will not be supplied when not travelling via air mail, due to current legalisation.
We will notify you of this before shipping.

*All non Royal Mail orders will be taken care of by DPD the most innovative parcel carrier around. Thanks to their industry-leading Predict service, on the morning of your delivery between 8am-10am they will provide the parcel recipients with a one hour delivery window, notified by SMS and email, so you don’t have to wait in all day.
The best way to keep track of your order is via the DPD mobile app which enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.
To give the SMS and email notifications that personal touch, our company branding is included, and we even tell you the name of your DPD driver, as well as the position in their delivery queue.